Privacy policy
Privacy Policy
Last updated: August 11, 2026
This Privacy Policy describes how Hiphop Heaven (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase from hiphopheavensupply.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect — and have collected over the past 12 months — personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions, and other information used for account security purposes.
- Customer support information including any information you choose to include in communications with us, for example when sending a message through the Services.
Some features of the Services may require you to provide certain information about yourself. You may choose not to provide it, but doing so may prevent you from using or accessing those features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide the products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we — or third parties we work with — may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide the Services and perform our contract with you — including to process payments, fulfill orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, and facilitate returns and exchanges. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you choose to use. In that case, Shopify will process your information as set out in its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending communications by email, text message, or postal mail, and showing you advertisements for products or services. This may include tailoring the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these activities is our legitimate interest in selling our products, per Art. 6(1)(f) GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials safe — we strongly recommend you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these activities is our legitimate interest in keeping our website secure, per Art. 6(1)(f) GDPR.
- Communicating with You and Service Improvement. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest in being responsive to you, providing effective services, and maintaining our business relationship, per Art. 6(1)(f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use to power our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences) and to run analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively impact your experience and may cause some Services, features, or functionality to work incorrectly or become unavailable. Blocking Cookies may also not completely prevent how we share information with third parties such as our advertising partners.
Our website recognizes the Global Privacy Control (GPC) signal, which lets you opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat it as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and — if we can associate the device sending the signal with a Shopify account — we will apply the opt-out to that account as well. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Other than GPC, we do not recognize other "Do Not Track" signals sent from your browser or device.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons subject to this Privacy Policy. These may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners to provide services and advertise to you. These partners will use your information in accordance with their own privacy notices.
- When you direct or request us to, or otherwise consent to disclosure — such as to ship you products, or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
- In connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable terms of service; and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information for the purposes described above:
| Category | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information | Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers); business and marketing partners; affiliates |
| Personal information categories listed in the California Customer Records statute, such as basic contact details and certain order and account information | Same as above |
| Commercial information such as order information, shopping information, and customer support information | Same as above |
| Internet or other similar network activity, such as Usage Data | Same as above |
| Geolocation data, such as locations determined by an IP address or other technical measures | Same as above |
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for advertising and marketing activities. We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for advertising and marketing purposes, as follows:
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, email address, and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
Third-Party Websites and Links
Our Site may link to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there. Information you provide on public or semi-public venues, including third-party social networking platforms, may be viewable by other users without limitation as to its use by us or a third party. Our inclusion of such links does not imply endorsement of the linked platforms or their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit, so we recommend you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.
- Right to Access / Know: Request access to the personal information we hold about you, including how we use and share it.
- Right to Delete: Request that we delete personal information we maintain about you.
- Right to Correct: Request that we correct inaccurate personal information we maintain about you.
- Right of Portability: Receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt Out of Sale, Sharing, or Targeted Advertising: Direct us not to "sell" or "share" your personal information, or opt out of processing for "targeted advertising" as defined in applicable law. If you visit our Site with the Global Privacy Control signal enabled, we will, depending on where you are, automatically treat it as an opt-out of the "sale" or "sharing" of information for that device and browser.
- Restriction of Processing: Ask us to stop or restrict our processing of your personal information.
- Withdrawal of Consent: Where we rely on consent, withdraw that consent.
- Appeal: Appeal our decision if we decline to process your request, by replying directly to our denial.
- Managing Communication Preferences: Opt out of promotional emails at any time using the unsubscribe option in our emails. If you opt out, we may still send non-promotional emails, such as those about your account or orders.
You may exercise these rights where indicated on our Site or by contacting us using the details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity — such as your email address or account information — before providing a substantive response. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf; before accepting such a request, we will require proof you have authorized the agent, and we may need to verify your identity directly with you. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live you may have the right to appeal by contacting us, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities online.
International Users
We may transfer, store, and process your personal information outside the country you live in. Your personal information may also be processed by staff and third-party service providers and partners in those countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country determined to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please email us at hiphopheavenllc@gmail.com.
For the purpose of applicable data protection laws, and unless explicitly stated otherwise, we are the data controller of your personal information.