Shipping typically takes 1–3 weeks, unless otherwise stated at checkout. Please note that many of our products are made in-house by our small team, so processing times may vary based on production volume.

All orders are shipped via UPS or USPS, depending on the destination and package size.

If you experience any issues with your order (e.g., delays, missing items, or damage), please contact us via email and our team will assist you as soon as possible.

Pre-Orders

When you purchase a pre-order, you are reserving a product that is not yet in stock. By placing a pre-order, you acknowledge and agree to the estimated wait time for production and delivery.

Pre-orders are not eligible for refunds solely due to the wait time. Refunds will only be considered in cases of extenuating circumstances.

At Hiphop Heaven, we do not offer refunds unless the item you received is damaged, defective, or incorrect upon delivery. If you encounter any issues with your order, please contact us immediately so we can assist you promptly.

Damages & Order Issues

Please inspect your order upon arrival. If your item is damaged, defective, or if you received the wrong product, contact us right away so we can evaluate the situation. Depending on the issue, we may offer a replacement or store credit.

Refunds

Refunds are only issued after a return request has been submitted and approved.
Orders placed for items on pre-order or backorder are not eligible for refunds based solely on wait time. Refunds for such orders will only be granted in cases of extenuating circumstances..

If you have any questions or are experiencing delays with your shipment, feel free to reach out to us via email at info@hiphopheavensupply.com or hiphopheavensupply@gmail.com